Click & Collect

You will receive a confirmation email when your order is ready for collection, you must provide this when collecting your order. You may also be asked to provide identification when collecting your order, please ensure that you have this with you. Orders can be collected Monday - Friday, between 10 am and 4 pm. Typically, orders are ready to be collected after 2 hours.

DPD Pickup

Make sure you never miss a delivery by using DPD Pickup. Simply choose DPD Pickup at the checkout and pick up your order at a location and time that suits you. It's secure so you don't have to worry about lost of stolen packages and its better for the environment as it allows couriers to consolidate deliveries.

DPD & what3words

Have you added what3words to your DPD account? Add this information to your account to tell DPD couriers exactly where to deliver your parcels, using 3 specific words based on your chosen delivery address. Find out more here: https://what3words.com/business/logistics/dpd-how-to

Delivery Information

A signature is required for all deliveries. If nobody is available when your parcel is delivered and you haven't requested the parcel be left in a safe place, the delivery driver may leave a calling card with instructions on how to rearrange delivery or how to collect your parcel. It may also be left with a neighbour or left without a signature.

Orders placed over the weekend; Saturday & Sunday, are dispatched the next working day. This day is generally Monday excluding UK public holidays. We are unable to deliver on Bank Holidays so please allow an extra working day for this.

All delivery times are an estimate and are not guaranteed. Please note that if you intercept the parcel, change the delivery address, or have it left in a safe place then you accept full responsibility and liability for the parcel, its content, and any possible loss.

International Orders (EU & Worldwide):

VAT and customs fees may be payable for any customer outside of the UK when they import goods into their country. These costs are the responsibility of the importer and not the sender. Any orders rejected by the customer due to not wanting to pay these additional fees that are in the destination country will incur additional costs of return postage which will be taken from any applicable refund.

Missing order or products

You should contact us soon as soon as possible if you believe your order is missing and/or it has been delivered to an incorrect address that you do not recognise. We will conduct an investigation with our courier partners as soon as possible. An order is not deemed to be lost until after our investigation has concluded and we have proof of fault from our courier partners.

If you believe a product is missing from your parcel upon delivery you should get in touch with us as soon as possible. Please keep safe any and all packaging until we have established any issue with your delivery.

* Next day delivery is not a guaranteed service and this is only an estimate.

** Only available to Scotish Highlands, Northern Ireland, and similiar areas.

*** On some occasions these may be delivered Monday - Friday if ordered well in advance of a Saturday.