Coronavirus (Covid-19)
Yes, we are still open and we have put several new policies in place to protect our team and our customers.
We have put a range of measures in place to protect our team, these include but are not limited to; social distancing, PPE, testing facilities, the change in work patterns for the team, and an increase in cleanliness.
We have put a range of measures in place to protect our customers, these include but are not limited to; social distancing, PPE, testing facilities, the change in work patterns for the team, and an increase in cleanliness. All of these decrease the risk of contamination.
Your Account
It is easy to open a trade account with us. Please visit our registration page for the full details and application.
No, you do not need to train with us to open an account. You can visit our registration page to apply for a trade account.
We are currently unable to accept telephone applications for accounts, please head to our registration page and complete the form there. Our team will usually respond within 2 working days to complete the process.
Yes, we only sell our products to trade professionals or stockists. If you are a trade professional, you can apply for an account here. You can find a stockist on our stockist locator.
We only supply our products to trade professionals or stockists. You can find a stockist on our stockist locator. If you are a trade professional, you can apply for an account here.
Yes, you receive a discount on products which is disclosed to you upon opening your trade account.
If you can't log into your account please check all of your details are correct. If you still can't log in then please contact us and one of our team will assist you further.
If you have forgotten your password then you can select 'Forgot you password?' on the login page and we will send you an email to the registered account so you can reset your password.
You can view and download previous invoices in your account once you've logged in.
Orders
Unfortunately, we do not offer ordering over the phone at this time. If you are having issues using our website then please contact us and one of our team will assist you further.
Unfortunately, you cannot change or add to your order once it has been placed. Our systems are fully integrated and orders are actioned immediately. If you need to change or add to your order then you will need to place a new order.
To make sure you receive your order quickly, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.
Yes you can track your order. You will receive an email with your tracking number included to track the status of your order, alternatively, you can find this information by logging into your account.
We’re sorry to hear that you’ve received a faulty item. Please contact us and one of our team will assist you further.
We're sorry to hear that you are missing a product from your order. Before contacting our team, please double check the packaging as sometimes smaller items get lost in the packaging. For further assistance, please contact us and one of our team will assist you further.

Please ensure that you keep all delivery packaging and anything else that was inside of the parcel if you believe something is missing from your order.
Products
We do not currently allow products to be pre-ordered. They are sold on a first-come, first-served basis.
We receive products back in stock on a regular basis. Please keep checking the website for stock updates.
If you can't find a product on our website that you are looking for, please contact us and our team will be able to assist you.
The longevity of our hair extensions will depend on the origin of the hair, the application method, as well as your hair care routine and maintenance schedule. The correct hair care products and a regular maintenance schedule will increase the lifespan of your hair extensions.
Remi Cachet hair extensions include a wide selection of lengths including 10” up to 30”. However, not all lengths are available in every application method or range.
Human hair extensions can be coloured and/or toned, however, we do not recommend it as this can cause damage to them, or not turn out the colour/tone that you expected. Any colouring and/or toning is at your own risk. Remi Cachet will not be held responsible for any hair that has been coloured and/or toned.
Our hair extensions can be heated and styled, however this can reduce the lifespan of the hair extensions. Please use the recommended hair care products to protect your hair and hair extensions from heat damage.
When a colour starts with T it means that the colour is a root stretch colour. For example, if the colour is T5-9/613 this means that it will be a 9/613 mix with a root stretch of colour 5. Our root stretch length is around 2-3 inches depending on the overall length of the hair.
When a colour starts with DD it means that the colour is a dip-dye colour. For example, if the colour is DD2/6 this means that the top half of the hair is colour 2 followed by a colour 6 on the bottom half of the hair.
We’re sorry to hear that you think your product is faulty. Please contact us and one of our team will assist you further.
Delivery & Returns
We offer a number of delivery options, you can view them and find out more on our delivery page.
Unfortunately, once you've placed an order we are unable to change it.
If you are an International customer, then you will be charged for customs and import taxes. These costs are set on a country by country basis and vary widely. You should contact your local customs office before ordering if you are unsure of what these costs may be. Remi Cachet is not responsible for any customs or import costs.
Yes, all orders sent require someone present for delivery. As our couriers are operating contact free delivery, they will leave your order with you safely and will take an image to confirm safe receipt. If you are not at the delivery address at the time of delivery, they may attempt to redeliver at a later time and/or date.

Our couriers cannot leave any of our parcels in a "safe place" and any instruction between you and the courier, Remi Cachet will not be held responsible in the event of loss or damage.
If your order does not arrive we advise checking with neighbours or if the item has been left in a safe place. If you are still unable to locate your order, please contact us within 3 days and we can contact the courier to raise an investigation.
Please see our returns page for detailed information on how to return a product.
We are unable to offer exchanges and are only able to refund products that are returned to us. Please see our returns page for more information.
Unfortunately, we do not offer free returns and you will need to pay any return postage costs.
We try to deal with returns and make refunds within 7 days of receiving your return, but promise to make all refunds within 30 working days from receipt of goods at our warehouse.
Unfortunately, the delivery charge will not be refunded as this service has been obtained.
Payments
We offer a variety of payment options including Card and PayPal. We do not offer any credit facilities.
Payment will be taken from your card at the time of purchase.
We do not currently offer credit for any orders.
Our payment gateways are automated and carry out a number of security checks. If your payment is failing, it is likely that the information you have given us is incorrect, such as your cards registered billing address.
Care for your Hair
We only recommend the use of the Remi Cachet aftercare to maintain healthy hair extensions and prolong the longevity of the hair. We offer a variety of products in the range, including a shampoo, conditioner, miracle mist with added heat defence, and a hair oil.
There are lots of things you should and shouldn't do when looking after your hair extensions. Please see our. aftercare guide for full guidance on how you should care for your hair extensions.
Yes! Aftercare is important and will help prolong the life of your hair extensions. Please see our aftercare guide for full guidance.
Other Questions
You can find full details on how to become a Super Stylist® on our Super Stylist® page.
We try to respond as quickly as possible, but ask that you allow around 2 working days to receive a response from our team.
No, but we have stockists around the World where you can purchase Remi Cachet Hair Extensions. Find your local stockist here.
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