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Delivery

Delivery Options

UPS Express

1-3 Day Express Delivery

 FROM $15.00

Delivery Information

A signature is required for all deliveries unless you request it to be left in a safe place or with a neighbour. Orders placed after our 11:00am ET / 08:00am PT (4:00pm GMT) cut-off will be processed on the next working day.

Orders placed over the weekend; Saturday and Sunday, are processed and dispatched the next working day. This day is generally Monday, excluding Holidays. We are unable to delivery on Holidays, so please allow an extra working day for this. Please note that Remi Cachet is closed Saturday and Sunday.

All delivery times are an estimate and are not guaranteed. Please note that if you intercept the parcel, change the delivery address, or have it left in a safe place then you accept full responsibility and liability for the parcel, its content, and any possible loss.

Returns Information

We aim to simplify the returns process for your convenience. Refunds are typically processed within 14 days from the day we receive your return in our warehouse. Please allow 3-5 working days from your refund notification for the funds to clear in your account.

To initiate a return, please download and print our returns form from our website. If printing isn't feasible, include all required information on a note inside your return package.

Returns Form

Return your item(s) using your local postal service, we recommend following their advice about tracking and insurance as the safe return of the parcel is your responsibility. 

Please identify the goods within the parcel as "returned goods", failure to do so may mean that the parcel gets held up at customs, and cause your refund to be delayed. 

Products may be returned for a refund within 60 days of purchase if they remain in their original, unopened packaging, with health and hygiene (security) tags intact. We reserve the right to decline returns for any reason at any time. Refunds for unwanted products vary based on return timing: 100% within 30 days, 75% between 30-45 days, and 50% between 45-60 days.

You are responsible for the returned products until they reach our warehouse. Return costs and risks are your responsibility, and we recommend using a tracked and insured postage service for proof of delivery. All products are inspected upon return. If a product is returned that is not in its original condition, damaged, had its health and hygiene (security) tags removed, or in unsaleable condition, we won’t be able to give you a refund and we may have to send the products back to you and ask you to cover the delivery costs.

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 31st May 2024.