Delivery

Click And Collect

You will receive a confirmation email when your order is ready for collection, you must provide this when collecting your order. You may also be asked to provide identification when collecting your order, please ensure that you have this with you. Orders can be collected Monday - Friday, between 10 am and 4 pm. Typically, orders are ready to be collected after 2 hours.

Delivery Information

A signature is required for all deliveries unless you request it to be left in a safe place or with a neighbour. For Express delivery, you must place your order before our 4pm cut-off to ensure that it is delivered the next working day. Orders placed after our 4pm cut-off will be processed on the next working day. If ordering on a Friday and you want your order for Saturday, you must choose our Saturday delivery option at the checkout. Next working day delivery options are only delivered Monday to Friday.

Orders placed over the weekend; Saturday and Sunday, are processed and dispatched the next working day. This day is generally Monday, excluding UK Bank Holidays. We are unable to delivery on Bank Holidays, so please allow an extra working day for this. Please note that Remi Cachet is closed Saturday and Sunday and for UK Bank Holidays.

All delivery times are an estimate and are not guaranteed. Please note that if you intercept the parcel, change the delivery address, or have it left in a safe place then you accept full responsibility and liability for the parcel, its content, and any possible loss.

International Orders

Please note, any import duty and taxes will be the responsibility of the customer, as regulations vary in regards to the charges which apply from country to country.  All orders will be sent with an invoice stating the full amount of the order, and customs documentation will be attached where applicable. Please ensure you are happy with any potential tax or duty charges before proceeding with your order. Any orders rejected due to not wanting to pay import duties and taxes that are in the destination country will incur additional costs of return shipping which will be taken from any applicable refund.